Account and help
How do I get help with Stock Monitor?
Email [email protected] with your shop domain, what you expected and what you saw instead. A screenshot helps, as long as it shows no customer details.
Last updated
How do I contact the Stock Monitor team?
Email [email protected]. Stock Monitor’s own emails, such as your daily report, are sent from this address and replies go back to it, so you can also reply to one of those.
Stock Monitor’s page is on the Shopify App Store (opens in a new tab).
What should I put in my message?
The more we know, the faster we can help. Please include:
- Your shop domain, the address ending in
myshopify.com. - What you expected to happen.
- What you saw instead, including the exact words of any message on the screen.
- Which page you were on and roughly when it happened.
- A screenshot, if you can. Leave out customer names, email addresses and any other customer details.
Please do not put passwords or API keys in your message.
How quickly will I hear back?
We aim to reply within 24 hours. If your question needs a closer look, a full answer can take 2 to 4 working days, and we’ll let you know when to expect it.
Can I check anything first?
- Just installed? A banner called Data sync in progress means Stock Monitor is still copying your products, which can take up to 2 hours. See getting started.
- A question about price or the extra SKU charge? See which plan you need.
- Thinking of leaving? See what happens to your data.
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Still stuck?
Email [email protected] and tell us what you were trying to do.