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Reports

How do I send Stock Monitor reports to Slack?

Short answer

Go to Notifications, then Slack, and connect your workspace. Then switch on Daily out of stock reports, choose a channel and a time, and save. The first report arrives the next day.

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How do I connect Stock Monitor to Slack?

Stock Monitor connects Slack to your store for stock messages only. It does not send other store activity, such as orders, to Slack.

  1. Open Stock Monitor in your Shopify admin and go to Notifications, then Slack.
  2. A banner reads Slack is not connected. In the Connect to Slack card, select Connect Slack.
  3. A pop-up window opens. Sign in to your Slack workspace and approve Stock Monitor. If nothing opens, allow pop-ups for the page and try again.
  4. The card changes to Slack Connected and shows your workspace name.

How do I choose where the daily report goes?

  1. On the Slack screen, find the Daily out of stock reports card and switch it on.
  2. Choose a Scheduled time. The list runs hourly from 01:00 to 23:00, and the default is 08:00.
  3. Under Slack channel, search for a channel and select it.
  4. Select Save.

When you save, Stock Monitor joins the channel for you. If you later change the channel or switch the card off, it leaves the old channel unless another card still uses it.

When does the first report arrive?

The next day. Each day's reports are lined up shortly after midnight UTC, so turning the report on or changing its time only takes effect from the next day. The screen says Any changes made to the schedule time will not take effect until the next day.

Pick the hour in your shop's time zone, the one in your Shopify settings. If your shop is not on UTC time, the report can currently arrive at a different local hour from the one you chose. If that happens, email [email protected] with the hour you chose and when the report arrived.

What does the Slack report look like?

Stock Monitor posts a message headed Daily out of stock report. It names your shop and says how many products are currently out of stock out of how many products in total. A CSV file is attached with the columns ID, Title, Last In Stock and Days Out of Stock.

The counts follow your status mode, and excluded products are left out. The report is sent every day, including days when nothing is out of stock. If you prefer email, see How do I set up the daily email report?

What are the Out of stock and Low stock cards?

The same screen has an Out of stock card and a Low stock card. They are not reports. They post a message when a product's stock changes, at most once a day for each product. For each one you choose All Products or Selected Products, and a channel. The low stock card has its own threshold, explained in How do I set the low stock threshold?

What if I disconnect or reconnect Slack?

Select Disconnect and Stock Monitor is removed from your Slack workspace, so Slack messages stop. If you connect Slack again, the channel choices on all three cards are cleared. Pick each channel again and select Save.

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Still stuck?

Email [email protected] and tell us what you were trying to do.

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